Effective Date: November 2025
Last Updated: November 2025

Phoenix Rise Health and Wellness (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal and health information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, communicate with us, or receive our services.

By using our website or services, you agree to the practices described below. Please read this policy carefully to understand your rights and choices regarding your personal information.

1. Information We Collect

We may collect the following categories of information:

Personal Information

• Name, phone number, email address, mailing address, or other identifying information you provide through contact forms, appointment requests, or inquiries.
  

Health Information

• Information related to your health history, mental health, or treatment preferences if you share this through forms, assessments, or communications.
• We treat any such information as Protected Health Information (PHI) and safeguard it in compliance with the Health Insurance Portability and Accountability Act (HIPAA), when applicable.
  

Automatically Collected Information

• IP address, browser type, device information, operating system, referral URLs, and pages visited.
• This may include cookies, analytics tools (such as Google Analytics), and other tracking technologies to improve site performance and user experience.
  

Cookies and Tracking

Cookies are small data files stored on your device. We use:

• Essential cookies to make our site work properly.
• Analytics cookies to understand website usage.
• Preference cookies to remember your settings.
  You can manage or disable cookies through your browser settings.
  

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries or appointment requests.
• To provide and improve our clinical and wellness services.
• To communicate with you about scheduling, treatment, or other service updates.
• To send you information about our services, only with your consent.
• To comply with applicable laws, regulations, and professional ethics obligations.
• To improve website performance, security, and functionality.
  

We do not sell or rent your personal or health information to any third parties.

3. Sharing Your Information

We may share your information in the following circumstances:

• Service Providers: With trusted third parties who assist in operating our website, scheduling, or secure communications, bound by confidentiality agreements.
• Legal Requirements: When required to comply with applicable law, regulation, court order, or governmental request.
• With Your Authorization: We may disclose your PHI only with your written authorization, as required under HIPAA, except where disclosure is permitted or required by law (for example, in cases of suspected abuse or danger to self or others).
  

4. Data Security

We employ administrative, technical, and physical safeguards designed to protect your information against unauthorized access, loss, misuse, or disclosure.
These include:

• Encrypted transmission (HTTPS)
• Secure servers and firewalls
• Limited access to authorized personnel only
  However, no system can guarantee 100% security. If a data breach occurs, we will notify affected individuals as required by applicable law.
  

5. Retention and Disposal

We retain personal and health information only as long as necessary to fulfill the purposes outlined in this Policy, to comply with legal and professional obligations, or as required by state and federal law.
When no longer needed, we securely delete or de-identify your information in accordance with HIPAA and industry standards.

6. Your Rights

Depending on where you live, you may have certain rights regarding your personal information, including:

• Access and Correction: You can request to review or update your personal information.
• Deletion: You may request that we delete information we hold about you, unless required by law to retain it.
• Opt-Out: You can opt out of marketing emails by following the instructions in the email or contacting us directly.
• California Residents: Under the California Consumer Privacy Act (CCPA/CPRA), you have the right to know what information we collect and request deletion of certain personal data.
  

To exercise these rights, contact us using the information provided below.

7. Website and Communications Disclaimer

Use of this website or communication through online forms or email does not create a therapist-client relationship.
Please do not share confidential health information through unsecured means (e.g., regular email).

If you are experiencing a medical or mental health emergency, call 911 or go to your nearest emergency department.

8. Children’s Privacy

Our website is not directed toward children under 13. We do not knowingly collect personal information from children under 13 without parental consent. If we learn that we have collected such information, we will promptly delete it.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. Updates will be posted here with an updated “Last Updated” date. If we make significant changes, we may also notify you via email or a notice on our website.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact:

Phoenix Rise Health and Wellness
Email: info@phoenixrisehealthandwellness.com
‍Phone: 623-258-4503
4045 E Bell Road, Suite 147 Phoenix, Arizona 85032